Return Policy
⭐ Refund & Return Policy
Last updated: 12/1/2025
At Aurax Store, we want you to have the best shopping experience possible.
If there is an issue with your order, we are here to help.
Please read our return and refund policy carefully before placing an order.
📦 Returns & Refund Eligibility
We only accept returns or refunds in the following situations:
✔️ Defective or damaged product
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Provide clear photos or videos so we can process a replacement or a refund.
✔️ Wrong item received
If you receive the wrong product, size, or color, we will replace it or issue a refund.
✔️ Item not received
If your package hasn’t arrived within the estimated delivery time, we will investigate the shipment.
If confirmed lost or excessively delayed, you will receive a full refund.
❌ Non-returnable / Non-refundable situations
We do not accept returns or refunds in these cases:
The customer changed their mind (“I don’t want it anymore”).
The product matches the description but the customer expected something different.
The customer wants to return the item for personal reasons (no longer needed, found cheaper, etc.).
The customer refuses delivery.
Because our suppliers do not accept returns for these reasons, we cannot offer refunds in these cases.
🔄 Replacement Instead of Return
In most cases, you do not need to send the product back.
If the issue is supplier-related (defective, damaged, incorrect), we will send a replacement or provide a refund without requiring a physical return.
🕒 Return Window
You must contact us within 7 days of receiving the product if there is an issue.
After 7 days, we cannot guarantee approval.
💬 How to Request a Refund or Replacement
Contact us at auraxofficialstore@gmail.com with:
Order number
Photo/video of the issue
Description of the problem
Our support team will respond within 24–48 hours.
💳 Refund Method
If approved, refunds are issued to the original payment method or as store credit, depending on the case.